Refund policy

RETURN AND REFUND POLICY
Last Updated: November 10, 2026

Thank you for shopping at linorliva. We want every customer to understand the return, refund, exchange, and cancellation options for merchandise purchased through https://linorliva.shop.

1. OUR 30-DAY RETURN SERVICE

We offer a voluntary 30-calendar-day return period beginning on the date your order is delivered.

For change-of-mind returns, items should remain in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include original accessories and packaging where reasonably possible.

These conditions do not reduce your mandatory consumer rights when goods are defective, damaged, incorrectly described, or otherwise do not meet applicable legal requirements.

2. FREE RETURNS

Eligible returns requested within 30 calendar days after delivery qualify for free return shipping.

To request a return, email juliarolis_asse@outlook.com with your order number, the items concerned, and a short explanation of the request.

Our customer support team will provide an authorized return destination and a prepaid return shipping label or another suitable return arrangement at our expense.

Please do not ship products to an address that has not been confirmed by customer support. The designated return facility may differ from the business correspondence address.

3. RETURN STEPS

Step 1: Contact our customer support team within the applicable return period.

Step 2: Provide your order number and relevant product details.

Step 3: Follow the authorized return instructions and use the shipping arrangement supplied.

Step 4: Keep proof of return shipment until the request has been resolved.

4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If a product arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs where available.

We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws. Mandatory remedies will not be restricted by the ordinary change-of-mind return conditions.

5. REFUND PROCESSING

After receiving returned goods or sufficient evidence that they have been returned, we will review the request and issue any approved refund to the original payment method.

Funds typically appear in your account within 3–7 business days after the refund is issued, depending on your bank or payment provider.

We will comply with applicable legal deadlines for issuing refunds. The estimated bank processing period does not extend those deadlines.

6. EXCHANGES

Exchanges are subject to product availability. Please contact customer service before returning merchandise for an exchange.

If the requested replacement is unavailable, an eligible return and separate purchase may be arranged.

7. CANCELLATIONS

If you need to cancel an order, please contact us promptly.

We will attempt cancellation before dispatch. If an order has already been shipped, the applicable return procedure may be used.

Mandatory cancellation rights remain unaffected.

8. SHIPPING CHARGES AND IMPORT COSTS

Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.

For orders with a merchandise subtotal of $30 USD or less, any applicable shipping charge will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the amount disclosed at checkout.

Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.

9. UNITED KINGDOM CONSUMER RIGHTS

Eligible UK consumers generally have 14 days after receiving goods purchased online to notify the seller of cancellation without providing a reason.

They generally have another 14 days after giving notice to return the merchandise.

Qualifying refunds, including standard outbound delivery costs where legally required, will be provided within applicable statutory deadlines.

Certain exceptions may apply to specific products, including some personalized goods and opened, sealed hygiene-sensitive products.

Our voluntary 30-day free return service does not reduce mandatory consumer rights.

10. CONTACT INFORMATION

Store Name: linorliva
Website: https://linorliva.shop
Customer Service Email: juliarolis_asse@outlook.com

Please obtain authorized return instructions before mailing merchandise.